Should you have cause to complain, and you are not satisfied with our response to your complaint, you may be able to refer it to the Financial Ombudsman Service, which can be contacted as follows:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
http://www.financial-ombudsman.org.uk

Registered Office: 18 Miller Road, Ayr, Ayrshire, KA7 2AY

Authorised and regulated by the Financial Conduct Authority. FCA.

Registration Number: 400531 Partners: Alan Long, Andrew Holland, Anton Smith, David Ross, Lia Long, Margo Holland, Kerri Smith and Sandra Ross.